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Case study: Communication Portal for a Leading Housing Finance company

A one-stop-Portal for all the Communication with the Customer

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Client Requirements

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A portal to update the Customers/ borrowers with the progress of the loan application, reminders, reports, etc.

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Automated and Scheduled communication to be sent at various trigger points throughout the loan cycle

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To be able to send On-Demand communications when customer demands.

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Re-architected client’s communication engine to handle bulk batches using queuing mechanism.

Our 
Solution

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Tools and Technologies 

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Cloud Design -

AWS S3

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Server Implementation -

Postgres SQL, Eclipse, MobaxServer

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Software used -

RabbitMQ, Springboot, SQL

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Benefits to Client

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Reduce time to send bulk communications

from 24 hours to 30 minutes

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​One platform for all communication triggers

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​Seamless Customer Interaction improving the Customer Services

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Created a communication engine to send bulk communication in batches as per the Document Types and on a pre-decided Schedule

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APIs made available to send on-demand communication.

Solution Overview

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About us:

TDT provides end-to-end digital solutions for all your business needs from technology consulting to support services. With a special focus on the Financial Services industry, TDT is dedicated and responsible for a smooth, faster, reliable and secure digital transformation.
Located in Andheri, India

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