Service Management System (eSMS-CC/ eSMS-BO)


Service Management System (eSMS-CC/ eSMS-BO) is a web based powerful solution to manage entire service lifecycle of end customer. It can be integrated with client's internal back-office team and/or outsourced call-centre making entire service management process organized, focussed, efficient and effective.

Solution Highlights

  • Our Service Management System can integrate with client's core system and provide valuable insights/ details of the client about his relationship. This directly impacts cost and revenues, customer retention and public brand image.
  • Our Solutions is built on highly scalable and modular technology platforms, which allows our client to leverage the power of best in class web technologies.

Features and Functionalities

  • Customer 360
    1. Loan account details
    2. Personal information/ KYC
    3. SR History
    4. Document links
    5. IT related documents/ Certificates
  • Service Request creation and management
  • Online update

Benefits to our client

  • Customer delight and retention
  • Improved productivity
  • Traceability and realtime status update
  • 360 degree of view to all stakehiolders
  • Automated update to customers