Service Management System (eSMS-CC/ eSMS-BO)
Service Management System (eSMS-CC/ eSMS-BO) is a web based powerful solution to manage entire service lifecycle of end customer. It can be integrated with client's internal back-office team and/or outsourced call-centre making entire service management process organized, focussed, efficient and effective.
- Our Service Management System can integrate with client's core system and provide valuable insights/ details of the client about his relationship. This directly impacts cost and revenues, customer retention and public brand image.
- Our Solutions is built on highly scalable and modular technology platforms, which allows our client to leverage the power of best in class web technologies.
Features and Functionalities
- Customer 360
- Loan account details
- Personal information/ KYC
- SR History
- Document links
- IT related documents/ Certificates
- Service Request creation and management
- Online update
Benefits to our client
- Customer delight and retention
- Improved productivity
- Traceability and realtime status update
- 360 degree of view to all stakehiolders
- Automated update to customers